FAQ - Frequently Asked Questions
FAQ – SkyCase
How long will it take to receive my order?
Processing time is 1–2 business days, and production usually takes 2–5 business days.
Estimated delivery times:
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United States: 3–7 business days after production
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Australia: 2–6 business days after production
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Canada & Europe: 4–9 business days after production
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Rest of world: 7–14 business days after production
You’ll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide through our trusted print partners. Shipping costs and delivery times depend on your location and are calculated at checkout.
Can I return or exchange my order?
Yes, you can return your order within 30 days of receiving it, as long as it’s unused and in its original packaging.
If your item arrives damaged or incorrect, contact us at support@skycase.shop with photos, and we’ll replace or refund it.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay — all processed securely via Shopify.
Is my payment information safe?
Yes. SkyCase uses SSL encryption and secure payment gateways. We never store your card details — your information is protected at all times.
Where are your products made?
All SkyCase products are designed in Sydney, Australia, and produced through Printify’s global print network (mainly in the United States and Europe) to ensure fast, reliable delivery.
How can I contact customer support?
You can reach us at info@skycase.shop.
Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM (AEST).
We usually respond within 24 hours on business days.
Business Information:
SkyCase is operated by a Sole Trader.
Owner: Juan Esteban Betancur Muriel
Registered Address: Sydney, NSW, Australia